Questions our customers ask

One company — PrestigePro Group Ltd — operating five trading divisions. One IRD number, one billing system, one customer service line. Cross-division work is invoiced under a single account.

Our residential cleaning, commercial cleaning, car grooming and insulated cladding divisions operate nationwide from our Christchurch head office with regional partners in 12 NZ centres. Structural drying is Christchurch and wider Canterbury only.

$20 million public liability insurance across the group, plus statutory employer cover for all 75+ staff. Certificates of currency provided on request to commercial clients.

Yes. Every team member — across every division — is police-checked, reference-verified, and trained on our 4-hour induction programme before working on any client site.

Yes, across all divisions. If something isn't right, tell us within 24 hours and we'll come back and fix it at no charge.

Yes. Clients who use two or more PrestigePro divisions get a 10% loyalty discount on their second and subsequent services, priority scheduling, and a single dedicated account manager.

We give fixed quotes before any work starts. No callout fees, no surprise add-ons. For recurring services we quote a per-visit rate; for one-offs we quote the full job.

We accept direct debit, credit card (Visa/Mastercard/Amex), POLi, and 20-day account invoicing for commercial clients. Domestic customers are usually set up on auto-billing after each visit.

Yes — recurring services can be paused, rescheduled or cancelled with 7 days' notice via your online account or by calling us. No fixed-term contracts on residential cleaning or car grooming.

No. We're a single integrated company. Every team member is a PrestigePro employee on PAYE — not a contractor, not a franchisee. Same training, same accountability, same standard.

Yes — we have dedicated agent accounts for bond cleans, pre-listing cleans, and property maintenance. Volume pricing available. Talk to us about a dedicated account manager for your portfolio.

Please do! Our refer-a-friend programme gives both you and your friend a $50 credit on the next service after their first job is completed. Just tell them to mention your name.